Our Policies

  • Terms of Service

    Last updated: August 2026

    These Terms of Service apply to the use of the Integrative Psychotherapy Centre website and the booking of services through it.

    1. Services

    Integrative Psychotherapy Centre provides evidence-based psychological support, including online psychotherapy.

    The service is not a medical or diagnostic service and does not replace care from a GP or other healthcare provider.

    Information provided on this website is for general information only and should not be considered individual medical or psychological advice.

    2. Appointments

    Therapy sessions are conducted online and normally last 50 minutes.

    Appointments are subject to availability and confirmation. Clients are responsible for providing accurate information when making a booking and for attending at the agreed time.

    The therapeutic relationship is additionally governed by the Therapy Agreement and Consent provided during client onboarding.

    3. Fees and Payment

    The applicable fee will be displayed or communicated before an appointment is booked.

    Where payment is taken online, payment must be completed as part of the booking process.

    4. Cancellations

    At least 24 hours' notice is required to cancel or rearrange an appointment.

    Late cancellations and missed appointments may be charged the full session fee.

    5. Online Sessions

    Clients are responsible for having a suitable device, internet connection and, wherever reasonably possible, a private environment in which to attend their session.

    Integrative Psychotherapy Centre cannot guarantee the uninterrupted operation of third-party internet, video-conferencing or other technical services.

    6. Communication

    Communication outside therapy sessions is intended for scheduling and administrative matters.

    Therapeutic support is provided during scheduled sessions and should not be sought through email, website forms or other administrative communication channels.

    7. Emergencies

    Integrative Psychotherapy Centre is not an emergency or crisis service.

    The website, email and booking system should not be used to request emergency assistance. Where there is an immediate risk to life or safety, appropriate emergency services should be contacted.

    8. Privacy and Confidentiality

    Personal information is handled in accordance with the Integrative Psychotherapy Centre Privacy Notice and applicable UK data protection legislation.

    Information shared during therapy is treated as confidential, subject to limited circumstances including serious risk of harm, safeguarding concerns or where disclosure is required by law.

    9. Suitability of Services

    Submitting an enquiry or booking an appointment does not guarantee that psychotherapy through Integrative Psychotherapy Centre will be suitable for your needs.

    Where your needs fall outside the scope of the service, you may be advised to seek support from another appropriate healthcare professional or service.

    10. Website and Liability

    Reasonable care is taken to ensure information on this website is accurate and that services are provided professionally.

    No particular therapeutic outcome can be guaranteed.

    Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or affects your statutory rights.

    11. Changes to These Terms

    These Terms may be updated from time to time. The current version and date of the latest update will be published on this website.

    12. Governing Law

    These Terms are governed by the laws of England and Wales.

    Contact

    Integrative Psychotherapy Centre
    contact@ipcentre.org

  • Privacy & Analytics Policy

    Last updated: August 2026

    Integrative Psychotherapy Centre respects your privacy and is committed to protecting your personal information. This policy explains how information may be collected and used when you visit this website, contact us or use our online services.

    1. Information We Collect

    When you use this website, we may collect:

    • Information you provide through contact, enquiry or booking forms

    • Your name and contact details

    • Booking and payment information

    • Basic technical information about your use of the website

    • Information collected through cookies and website analytics

    Please avoid providing unnecessary sensitive or clinical information through general website contact forms.

    If you become a client, additional personal and health-related information may be collected as part of providing psychotherapy. Further information about the handling of client information is provided as part of the client onboarding process.

    2. How We Use Your Information

    Information collected through the website may be used to:

    • Respond to enquiries

    • Arrange and manage appointments

    • Process bookings and payments

    • Communicate with you about our services

    • Maintain the security and operation of the website

    • Understand how the website is being used

    • Meet legal and professional obligations

    We do not sell your personal information.

    3. Website Analytics

    This website may use analytics provided through Squarespace or other website services to help us understand how the website is used.

    Analytics may provide information such as:

    • Pages visited

    • Approximate location

    • Device and browser type

    • How visitors reached the website

    • Time spent on the website

    • General website usage and traffic information

    This information is used to understand website performance and improve the website and our services.

    Where analytics or other non-essential technologies require consent, they will only be used in accordance with your cookie preferences.

    4. Cookies

    This website uses cookies and similar technologies.

    Some cookies are necessary for the website to operate correctly. Other cookies may be used for analytics or other optional functions.

    Where required, you will be given the opportunity to accept or reject non-essential cookies through the website's cookie settings.

    Further information is available in our Cookie Policy.

    5. Third-Party Services

    We may use third-party services to provide functions such as:

    • Website hosting

    • Appointment booking

    • Payment processing

    • Email communications

    • Online video appointments

    These providers may process limited personal information where necessary to provide their services and may have their own privacy policies.

    6. Client Information

    Information collected as part of psychotherapy is handled with particular care.

    Clinical notes are stored securely using a Client ID rather than your name, with identifying information stored separately.

    Therapy records are retained for 7 years after your last session, while financial records are retained for 6 years.

    Further details are provided in the Privacy Notice included within the client onboarding documentation.

    7. Your Rights

    Under UK data protection law, you may have rights to:

    • Access personal information held about you

    • Request correction of inaccurate information

    • Request deletion where applicable

    • Restrict or object to certain processing

    Requests can be made using the contact details below.

    You may also raise a data protection concern with the Information Commissioner's Office (ICO).

    8. Changes to This Policy

    This policy may be updated from time to time to reflect changes to the website, services or applicable requirements.

    The latest version will be published on this website.

    Contact

    Integrative Psychotherapy Centre
    contact@ipcentre.org

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    Cookie Policy

    Last updated: August 2026

    Integrative Psychotherapy Centre uses cookies and similar technologies on this website.

    1. What Are Cookies?

    Cookies are small files stored on your device when you visit a website. They help websites function correctly and can also provide information about how a website is used.

    2. Cookies We Use

    This website may use the following types of cookies:

    Essential Cookies
    These are necessary for the website to function correctly and may support features such as security, navigation, forms and booking functionality.

    Analytics Cookies
    These help us understand how visitors use the website, for example which pages are visited and how visitors interact with the site. This information is used to monitor and improve website performance.

    Third-Party Cookies
    Services used by the website, such as booking, payment or other embedded services, may place their own cookies where necessary to provide their functionality.

    3. Your Choices

    Where consent is required, non-essential cookies will only be used after you have given permission.

    You can accept or reject non-essential cookies using the cookie banner or cookie settings provided on this website.

    You can also manage or delete cookies through your web browser. Disabling certain cookies may affect the operation of some website features.

    4. Analytics

    Further information about how website usage information is collected and used is provided in our Privacy & Analytics Policy.

    5. Changes to This Policy

    This Cookie Policy may be updated if the website, the services we use or applicable requirements change.

    The latest version will be published on this website.

    Contact

    Integrative Psychotherapy Centre
    contact@ipcentre.org